TERMS AND CONDITIONS

Acceptance

Use of the Global Executive Ride (“Global Executive Ride”) website at www.GlobalExecutiveRide.com (the “Website”) and the online reservation services (the “Services”) are subject to these Terms of Use, which include the Privacy Policy incorporated herein by reference. By using the Website or Services, you agree to these Terms of Use. If you are using the Website on behalf of a business entity, you represent that you have the authority to bind that entity to these terms. Global Executive Ride may change these Terms of Use from time to time without directly notifying you, and such changes will be effective upon posting on the Website.

Use of the Website and Services

You may only use the Website and Services for lawful purposes and in accordance with these Terms of Use.

You agree not to:

  • Infringe on any third party’s intellectual property rights.
  • Transmit false, misleading, or harmful material.
  • Distribute viruses or other malicious software.
  • Engage in activities that generate excessive network traffic.
  • Transmit unlawful, harmful, or objectionable material.
  • Send unsolicited advertising or chain letters.
  • Attempt unauthorized access to the Website or Services.
  • Frame portions of the Website or establish unauthorized links.
  • Resell access to the Website or Services without permission.

Global Executive Ride reserves the right to terminate your access for violations of these terms.

ID Number, Password, and Security

You are responsible for maintaining the confidentiality of any login credentials provided to you. You are solely responsible for activities under your account and must notify Global Executive Ride immediately of any unauthorized use.

Services

Global Executive Ride’s provision of Services may be subject to additional terms communicated to you. Services are subject to availability, and price quotes are estimates and may increase during prime time and/or special events.  The actual vehicle may be different from the originally reserved depend on availability.

Proprietary Rights

The Website, content, Services, and underlying software are protected by intellectual property laws and owned by Global Executive Ride and its licensors. You may not copy, distribute, or modify content without permission, except for downloading or printing information for your personal use in relation to the Services.

Warranty Disclaimer

The Website, Services, and information are provided “as is” without any warranties, express or implied. Global Executive Ride disclaims all warranties, including merchantability, accuracy, fitness for a particular purpose, and non-infringement. Global Executive Ride does not warrant uninterrupted or error-free use of the Website or that defects will be corrected.

Limitation of Liability

Global Executive Ride and its affiliates will not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use or inability to use the Website or Services. Aggregate liability for direct damages is limited to the greater of the amount paid for the specific service or $500.

Limitation of Liability for Delays

Global Executive Ride strives to provide worry-free, timely, and reliable transportation services. However, Global Executive Ride will not be held liable for any missed flights, delayed meetings, or other missed appointments due to circumstances beyond our control, such as mechanical breakdowns, accidents, road closures, or heavy traffic. While we always do our best to ensure punctuality, these situations may occur despite our efforts.

Indemnification

You agree to indemnify and hold Global Executive Ride harmless from any losses, liabilities, damages, and costs arising from third-party claims related to your use of the Website or Services or your violation of these Terms of Use.

Communications

Any communication you send to Global Executive Ride is non-confidential and may be used by us for any purpose. You agree that we are free to use any ideas or concepts you submit without compensation.

Privacy

Please refer to our Privacy Policy for information on how we collect and use your information.

Severability

If any part of these Terms of Use is deemed invalid, the remaining parts will remain in effect.

Waiver

Failure to exercise any right or waiver of any breach does not prevent future exercise of that right or constitute a waiver of any subsequent breach.

Governing Law

These Terms of Use are governed by the laws of Arizona. You consent to the exclusive jurisdiction and venue in the courts of Maricopa County, Arizona, for any disputes arising from these terms or your use of the Website or Services.

Force Majeure

Global Executive Ride is not responsible for delays or failures to perform due to circumstances beyond its control, such as natural disasters, strikes, government actions, or civil unrest.

Entire Agreement

These Terms of Use constitute the entire agreement between you and Global Executive Ride and supersede all prior negotiations and agreements.

Alcohol, Smoking and Drug Use Policy

Alcohol consumption, smoke-producing products (including electronic vapors, cigarettes, and cigars), and the use of any illegal drugs inside our vehicles are strictly prohibited. Any fines incurred due to violations will be the responsibility of the customer, and the trip will be terminated immediately without a refund.

Gratuity Policy

A standard gratuity of 20% will be added to the total service charge unless the client specifies a different amount. If you wish to offer additional gratuity for outstanding service, you can do so in cash after your trip, or contact our office to have the extra amount added to your final charge.

Surface Transportation Charge (STC)

The Surface Transportation Charge (STC) is a surcharge based on various overhead expenses, some of which may not relate to the specific trip. The STC is always calculated as a flat percentage of the base rate.

Fuel Surcharge

For services in the United States and Canada, the fuel surcharge is calculated based on the Energy Information Agency’s (EIA’s) published national averages. The quoted amount may differ from the final billed amount based on the rates in effect at the time services are provided.

Rate Estimate

Rates provided before service are only an initial estimate of the cost of services reserved. Actual charges may vary due to additional services, wait time, or other factors.

Hourly Service and Late Cancellation Fee

For hourly services, in all countries, the change or late cancellation fee is equal to the hourly minimum and will apply to all changes and cancellations made too close to the reservation time. The minimum number of billable hours appears in the estimate and may not always reflect the exact number of hours billed.

Garage-to-Garage Billing

Garage-to-Garage means charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continues through such time the chauffeur concludes service and returns to the garage. For services in Europe, a kilometer charge will also apply.

Exchange Rate

Quoted rates for international services are based on the exchange rate at the time of booking. Final billing will be calculated based on the exchange rate in effect at the time of invoicing.

Child Safety Seats

  • Global Executive Ride may provides child safety seats upon request for a small fee, subject to availability. However, it is the client’s responsibility to ensure proper installation and use of the seat. All passengers are responsible for securing and checking child seats.
  • Global Executive Ride and its drivers are not liable for improper installation, misuse, or any incidents related to the child seat. Failure to request or provide your own child safety seat will result in the cancellation of the reservation without a refund.

Cancellation Policy

SUV and Sedan Policy

  • Cancellations made at least 12 hours before the scheduled pick-up time will receive a full refund.
  • Cancellations made between 12 hours and 6 hours before the scheduled pick-up time will be charged 50% of the trip cost.
  • Cancellations made less than 6 hours before the scheduled pick-up time will be charged 100% of the trip cost.

Escalade Policy

  • Cancellations made at least 24 hours before the scheduled pick-up time will receive a full refund.
  • Cancellations made less than 24 hours before the scheduled pick-up time will be charged 100% of the trip cost.

Sprinter Policy

  • Cancellations made at least 48 hours before the scheduled pick-up time will receive a full refund.
  • Cancellations made less than 48 hours before the scheduled pick-up time will be charged 100% of the trip cost.

Mini-Bus and Motor Coach Policy

  • For mini-bus and motor coach reservations, clients must submit a special request for specific cancellation terms and policies. Cancellation timelines may vary depending on the event and location.

International and City-Specific Policies

  • Please note that cancellation policies may vary between different countries and cities. In some cases, cancellation-free periods may increase depending on the local regulations, special events, or high-demand seasons. Clients will be informed of the applicable cancellation policies at the time of booking.

All cancellation times are calculated from the moment you contact Global Executive Ride to request a cancellation.

Special Event and Cancellation Policies

Special event change and cancellation policies supersede Global Executive Ride’s standard policies and will be noted on your confirmations. Additionally, all services outside the local metropolitan area may be assessed actual drive time to/from the pick-up location.

Non-Hourly Service Policies

  • Wait Time:
    If the client is not ready within 15 minutes of the scheduled pick-up, a wait time fee will apply at the regular hourly rate, charged from the scheduled time until the actual pick-up.
  • Stops:
    A $25 fee applies for one stop under 15 minutes if it’s enroute (within 2 miles of the route). For additional stops or stops over 15 minutes, the service will switch to an hourly rate with a 2-hour minimum. The final charge will be whichever is higher: the total trip cost with waiting time or the 2-hour minimum plus pplicable tolls, parking, fees and gratuity.

No-Show Policy

The no-show fee is equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity. It is charged when the passenger fails to show at the designated location and has not communicated with our office that they may be delayed.

  • For airport pick-ups: If the client has not made contact with their driver or reached out to our office within 1 hour of their arrival, the trip will be considered a no-show and charged 100% of the trip cost plus applicable waiting time, tolls, parking, and gratuity.
  • For pick-ups from an address: If the client has not made contact with their driver or reached out to our office within 30 minutes of their scheduled pick-up time, the trip will be considered a no-show and charged 100% of the trip cost plus applicable waiting time, tolls, parking, and gratuity.

It is the client’s responsibility to notify the office of any changes or possible delays to avoid being considered a no-show. Failure to do so will result in the no-show fee being applied.

Vehicle Capacity

Vehicles cannot be loaded beyond their seating capacity. If your party is larger than what was indicated at the time of your reservation, Global Executive Ride can accommodate additional passengers only if they do not exceed the vehicle capacities indicated on our website. If more passengers are added, this may result in additional costs being charged.

Vehicle Damage and Sanitation Policy

  • Sanitation Fee: Any required cleaning or sanitation due to conduct by the client or anyone in their party, including but not limited to sickness, spills (that cause damage), stains, and odor removal, will incur a cleaning fee of $500.
  • Damage Responsibility: In the event of any damage to the vehicle caused by the client or anyone in their party, the client will be responsible for the cost of repairs. The repair costs will be calculated based on the rates of service from an official dealership.

Pets and Service Animals Policy

  • Global Executive Ride allows for pets and service animals on scheduled trips. Pets must be under 25 pounds and transported in a lap carrier. Service animals are exempt from this requirement.
  • A $35 cleaning fee will be added to the cost of the trip for pets. Any damage caused by the pet or service animal will be charged to the provided method of payment based on official dealership repair rates.
  • It is the client’s responsibility to provide their own pet curtain or cover to avoid any potential damage to the vehicle.

Driver’s Right to Terminate Trip

In the case of blatant indiscretion or inappropriate behavior on the part of the client or anyone in their party, the driver has the right to terminate the trip immediately without a refund. Inappropriate behavior includes but not limited to violations of the alcohol, smoking, and drug policies.

Not Responsible for Certain Circumstances

Global Executive Ride is not responsible for any delays or terminations due to unsafe road conditions, weather conditions (i.e., accidents, etc.), or mechanical breakdowns during a service. If a breakdown occurs, Global Executive Ride will only be responsible for providing a replacement vechicle if available or making up lost time at a mutually agreed date.

Lost and found policy

Global Executive Ride is not responsible for any articles left in the vehicle. If you believe that you may have forgotten an item in one of our vehicles during service, please contact our office and we will inspect the vehicle for the lost item. If we can locate the item, we will ship it to your preferred address at your expense.