Frequently Asked Questions2024-11-01T00:05:38+00:00

FAQs

General & Business Enquiries

Frequently Asked Questions:

Can I reach out to my chauffeur?2024-09-24T16:53:37+00:00
Do you allow alcohol in your vehicles?2024-10-01T07:26:46+00:00
Should I tip my chauffeur?2024-10-01T07:35:30+00:00
Is smoking permitted in your vehicles?2024-10-01T07:19:39+00:00
Do you require a deposit, and when do I pay?2024-10-01T07:15:32+00:00
How far in advance should I make my reservation?2024-10-01T07:13:28+00:00

We recommend making your reservation as early as possible to ensure availability, especially during peak times. Specific advance notice requirements may vary by location and vehicle type, so please contact us for more details if you need.

I am traveling with a child. Do you offer car seats?2024-10-01T07:11:09+00:00
What is Global Executive Ride’s Cancellation Policy?2024-10-01T07:04:55+00:00

Our cancellation policy varies based on the city and the type of vehicle reserved. To avoid cancellation fees, we recommend contacting us as early as possible. For specific details regarding your cancellation terms, please refer to your booking confirmation or visit our Terms and Conditions page on the website. You can also contact us directly for further assistance.

 

How can I obtain a price estimate?2024-10-01T07:42:37+00:00

To obtain a price estimate, please visit our Reservation page and fill out the booking form with your trip details. The system will provide an estimate based on your location, vehicle type, and service requirements. For a more accurate estimate or if you have special requests, feel free to call us at +1 (844) 695-4664.

What is Global Executive Ride’s rate structure? (Garage to garage)2024-10-01T06:52:32+00:00

Global Executive Ride offers flat-rate services to or from airports, though this option may not be available in all locations. Hourly rates are based on time or mileage (whichever is greater) within North America, and time plus mileage outside North America. The minimum hourly service is two hours, though this may vary by city. Charges start from the time the car leaves the garage until it returns. For a more accurate estimate, please email or call us with your request.

Can I get an email receipt for my service?2024-10-01T07:35:21+00:00

Yes. We typically send a receipt to the email you provided during booking. If you don’t receive it, please check your spam folder. If you still need assistance, you can email us or call +1 (844) 695-4664 to request the receipt to be resent.

Why can’t I view some of the graphics on the website?2024-10-01T06:47:33+00:00

You may have trouble viewing some graphics if you are using an outdated browser or have a slower internet connection.

Why can’t I submit my reservation request?2024-10-01T06:44:46+00:00

Please ensure that all required fields, marked with asterisks (*), are filled in completely. Additionally, you must agree to the terms and conditions, which are available to read on our Terms and Conditions page. If you’ve filled in all the required fields and agreed to the terms but are still having trouble, please call us, and we’ll assist you with your reservation.

What types of vehicles can I reserve?2024-10-01T06:41:31+00:00

Global Executive Ride offers a wide variety of vehicles to accommodate single passengers, small groups, and larger groups. You can view the available vehicle types on our Fleet page. However, not all vehicle types, particularly larger ones, can be reserved online. If the vehicle you need is not available through our Booking Form, please call us for assistance.

Why can I only get a “per hour” price estimate?2024-10-01T06:39:00+00:00

The reservation system may be unable to generate a specific price estimate based on the details you provided. In some locations, only hourly rates may be available. Regardless of the estimate received, the final charge will be based on the actual service performed.

My preferred airport is not available in the planning Pick-up section.2024-10-01T06:32:42+00:00

If your airport is not listed, please enter the airport name in the “Pick-up Location” field. The reservation system includes the major airports served by the primary city you selected. Global Executive Ride also serves most smaller airports that may not be listed on our website.

Can I book a reservation without knowing my final destination?2024-10-01T06:27:43+00:00

Yes. You will need to provide us with an approximate drop-off time. If you know some of the stops along your journey, please include them in your reservation’s itinerary and indicate that there will be multiple stops.

Can I cancel or change a reservation through your website?2024-10-01T06:25:43+00:00

No, Global Executive Ride cannot accommodate changes or cancellations through the website. Changes and cancellations must be made early enough in advance, depending on the city and vehicle type. Please call us for more information.

I want to book a charter. Will the car be waiting for me, and will I be charged for the entire time?2024-10-01T06:23:08+00:00

Yes, the car will be waiting for you at all times. Charges will depend on the location; in some cases, billing will be from garage to garage—starting when the vehicle leaves the garage and ending when it returns. Please call us for more details specific to your trip.

 

 

Is your black car service safer than using Uber and Lift?2024-10-01T07:47:07+00:00

Yes, Global Executive Ride offers superior safety and reliability. Our chauffeurs undergo more rigorous background checks and training than ride-share drivers, providing you with peace of mind. Our vehicles are also meticulously maintained and sanitized after each ride, ensuring a clean and safe environment. Our safety standards surpass those of typical ride-share services.

What Our Customers Say

Driver was on time very considerate and kind. Vehicle was very clean. Great service from dispatch to driver.

Jerome Green – Scottsdale, AZ

Driver was on time very considerate and kind. Vehicle was very clean. Great service from dispatch to driver.

Jerome Green – Scottsdale, AZ

“I use this service every time I come to Scottsdale, AZ! They are really great, reliable, nice and take care of everything! Always there ahead of time and drivers are nice and helpful. Very professional! Highly recommend!”

Clara Jenson – Chicago, IL

“I use this service every time I come to Scottsdale, AZ! They are really great, reliable, nice and take care of everything! Always there ahead of time and drivers are nice and helpful. Very professional! Highly recommend!”

Clara Jenson – Chicago, IL

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